FAQs
We’re here to help you get the most from your candle ritual.
Whether you're shopping for yourself or sending a gift, here are answers to the most common questions about our candles, melts, and service.
Candle Care
How long do Whispering Woods candles burn?
Our candles are designed to burn slowly and evenly.
- Our standard size (250g) burns for approximately 40–45 hours.
- For best results, always trim your wick to 5mm before each burn and allow the wax to reach the edges of the jar before extinguishing. This prevents tunnelling and extends the candle’s life.
How do I care for my woodwick candle?
To keep your woodwick candle performing beautifully:
- Trim the woodwick gently before each burn to remove charred edges.
- Always allow a full melt pool (especially on the first burn).
- Avoid burning for longer than 4 hours at a time.
Why is my candle crackling loudly or going out?
This can happen if the wick is too long or the wax hasn’t melted evenly. Simply trim the wick slightly shorter and relight. A calm, steady crackle is what you want.
Shipping & returns
Where do you ship from, and how long will my order take?
We ship all orders from our Brisbane studio.
- Standard shipping: 3–7 business days (within Australia)
- Express shipping: 1–3 business days
Once your order has shipped, you’ll receive tracking details via email.
(please note all shipping dates are estimates only and are based solely on the delivery company)
What is your return policy?
Due to the handmade and sensory nature of our products, we don’t accept returns for change of mind.
However, if your order arrives damaged or incorrect, please contact us within 7 days, we’ll make it right.
Bulk or Custom Orders
Do you offer bulk orders or event favours?
Yes — we love working on weddings, events, and corporate gifting. If you'd like to order in bulk or request a custom scent or label, please get in touch via our Contact Page and we’ll create something special just for you.