At Whispering Woods, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.

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1. What We Collect

When you visit our site or make a purchase, we may collect the following information:

  • Your name, email address, billing and shipping address
  • Payment details (processed securely through Shopify and third-party providers)
  • Your order history and preferences
  • Browsing behaviour, such as pages visited or time spent on the site (via cookies)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Provide customer service and respond to inquiries
  • Send occasional emails about new products, promotions, or updates (only with your consent)
  • Improve your experience on our site

We will never sell or rent your personal information to third parties.

3. Shopify & Third-Party Services

Our store is hosted on Shopify. Your data is stored through Shopify’s secure platform and complies with industry security standards.

We may also use trusted third-party apps for email marketing, shipping, and analytics, which are required to protect your data and use it only for the purpose provided.

4. Cookies & Tracking

We use cookies to offer a better browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings.

5. Your Rights

You have the right to:

  • Access or update your personal data
  • Request deletion of your data
  • Opt-out of marketing communications at any time

To make a request, please contact us at ashleigh@whisperingwoods.com.au

6. Data Security

We follow best practices to protect your information, including SSL encryption and secure payment processing.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.